Terms

What you're buying

A subscription to dish.ly for one restaurant: PKR 6,000 once to set you up, then PKR 9,500 per month. The price does not change with how many staff, tables or tills you run, and we take no commission on your sales.

You can sign up and start trading the same day. There is no approval queue. The first 14 days are free, and we get in touch during that window to agree the setup fee and take the first payment.

Paying

By bank transfer or cash. There is no payment gateway and no card kept on file; each payment is recorded against your account by hand.

The monthly fee is due at the start of each period. The setup fee is charged once and is not repeated on renewal.

If a payment is late

Your account becomes read-only. You keep full access to everything you have ever entered: orders, customers, reports and exports. You simply cannot record new sales until the account is settled.

We do not delete, hide or withhold your records over money. Your books are your books, and holding a business's own trading history hostage is not something we are willing to do.

Leaving

Month to month, no contract, no notice period. Tell us and we will stop billing at the end of the current month.

Export your books to CSV before you go. That is built into the app and needs nobody's permission. Ask and we will delete your data permanently.

The setup fee is not refundable once we have configured your restaurant, because the work has been done. If we set you up and you decide within the first month that dish.ly is not for you, talk to us, we would rather be fair than be right.

Who owns what

Your menu, your orders, your customers and your images are yours. We claim no ownership of them and we do not sell or share them.

The software is ours. Your subscription buys the right to use it, not a copy of it.

Your responsibilities

Keeping your staff accounts under control. Remove people who leave, and do not share logins. Every action is recorded against whoever was signed in, so a shared account makes your own audit log useless to you.

The accuracy of what you enter. dish.ly applies the provincial tax rates you select and produces receipts from them, but your tax registration, your rates and your filings are yours to get right. We give you the tooling; we are not your accountant.

Using it lawfully, and not attempting to reach another restaurant's data.

What we promise, and what we don't

We aim to keep dish.ly available and correct. We back the database up nightly and fix problems as fast as we can.

We do not promise uninterrupted service. It runs on infrastructure we do not own, and hosting providers have outages. Offline mode exists precisely because connectivity fails: the till keeps taking orders when the internet drops and syncs when it returns.

FBR fiscalization is best-effort by design. If FBR's endpoint is unreachable, a sale still completes and is flagged for later rather than being blocked, a customer waiting to pay should not depend on a government API being up.

We are not liable for lost profits or indirect losses. Where we are liable, it is limited to what you have paid us in the previous twelve months. That is the honest limit of what a subscription at this price can carry.

Changes

If we change these terms or the price, we will tell you by email before it takes effect, not by quietly editing this page. If a change does not suit you, you can leave. See above.